{"id":2070,"date":"2019-08-21T19:07:12","date_gmt":"2019-08-21T19:07:12","guid":{"rendered":"http:\/\/sites.la.utexas.edu\/kb\/?p=2070"},"modified":"2021-02-02T18:22:10","modified_gmt":"2021-02-02T18:22:10","slug":"add-new-documentation-to-the-cola-help-guides","status":"publish","type":"post","link":"http:\/\/sites.la.utexas.edu\/kb\/2019\/08\/21\/add-new-documentation-to-the-cola-help-guides\/","title":{"rendered":"Creating New Documentation for Faculty and Staff"},"content":{"rendered":"

The COLA Help Guides<\/a> provide detailed instructions on how to use both\u00a0Cascade CMS<\/a> and the COLA Web Editor.<\/a>\u00a0The audience for these guides is COLA faculty and staff who use these tools to manage their sites, so keep in mind that these guides are public-facing.<\/span><\/p>\n

When faculty or staff submit requests for web support, there will either be existing documentation that you can point them to, or it might be necessary to create new documentation for a problem that hasn’t been addressed before.<\/span><\/p>\n

This page will walk you through the process of publishing new documentation. Refer to\u00a0the style guide<\/a>\u00a0whenever you have questions about the formatting of documentation.<\/span><\/p>\n

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1) Read Through the Original Help Request<\/strong><\/h2>\n

When a staff or faculty member contacts LAITS with a problem that doesn’t have documentation yet, you’ll need to read through their email to identify the relevant issues.<\/p>\n

Make a note of what topic(s) need to be documented in\u00a0the COLA Help Guides tracking spreadsheet.<\/a>\u00a0You can also make yourself a Basecamp to-do if you want feedback from your peers or mentors on the documentation you create.<\/p>\n