{"id":2493,"date":"2019-10-24T17:14:40","date_gmt":"2019-10-24T17:14:40","guid":{"rendered":"http:\/\/sites.la.utexas.edu\/kb\/?p=2493"},"modified":"2020-09-14T17:46:04","modified_gmt":"2020-09-14T17:46:04","slug":"urls-to-help-stas-with-la-web-support-help-requests","status":"publish","type":"post","link":"http:\/\/sites.la.utexas.edu\/kb\/2019\/10\/24\/urls-to-help-stas-with-la-web-support-help-requests\/","title":{"rendered":"URLS TO HELP STAs with la-web-support help requests"},"content":{"rendered":"
HARVEST
\n<\/strong>Design: CoLA Tasks, Cascade Web-Updates
\nhttps:\/\/laitsonlinecourses.harvestapp.com\/<\/a><\/p>\n
\n
\n<\/figure>\n

CLIENT COMMUNICATION:
\nALWAYS cc: <\/strong>la-web-support-request@utlists.utexas.edu<\/strong><\/a> <\/strong><\/p>\n

\n
\n<\/figure>\n<\/div>\n
CASCADE
\n(Content manged site interface): http:\/\/cms.la.utexas.edu\/<\/a><\/div>\n
WEB EDITOR
\n(Database) https:\/\/liberalarts.utexas.edu\/_db\/<\/a>
\nHOW TO FIND EIDs
\nhttps:\/\/utdirect.utexas.edu\/webapps\/eidlisting\/<\/a><\/div>\n
\n
\n
\n<\/figure>\n<\/div>\n
—Look for existing help documentation to answer the request:
\n<\/strong>COLA HELP GUIDES
\nhttps:\/\/liberalarts.utexas.edu\/web-admin-help\/index.php<\/a>
\nor<\/div>\n
STA KB
\nhttp:\/\/sites.la.utexas.edu\/kb\/2019\/07\/24\/sta-training-table-of-contents\/<\/a>
\nKB ACCESS https:\/\/sites.la.utexas.edu\/kb\/wp-admin\/index.php<\/a>
\nedit kb sta sta-training-table-of-contents and pages<\/div>\n
\n

https:\/\/liberalarts.utexas.edu\/web-admin-help\/index.php<\/a><\/p>\n

\n
\n<\/figure>\n

–Ask on slack <\/strong>https:\/\/app.slack.com\/client\/T04GCFCNF\/CPBKRH75L<\/strong><\/a>
\nwith “@”Tim if you cannot reach a help solution w\/in 15 min of trying
\n<\/strong><\/p>\n

\n
\n<\/figure>\n

—AND If there is no documentation, <\/em>a<\/em><\/strong>dd finalized how-to’s  <\/strong>after drafting the how-to<\/em> on your BC la-web-support to-do.<\/strong><\/p>\n

\n

Follow up Email Template after Walking Client Through Cascade and Web Editor:<\/h3>\n

Dear Title of position and Last Name<\/strong>,<\/p>\n

Today we met to discuss proposed changes to the Name of Site<\/strong>, which involves use of both Cascade and COLA Web Editor. We informed you when to use Cascade (editing any pages\/page content) versus the COLA Web Editor (editing faculty and staff or their information or news and events). Here are some helpful links:<\/p>\n

<\/em>Cascade<\/em><\/a> – Here you can edit British studies pages and page content, except for content on pages for Faculty, Staff, Graduate Students, News, Events <\/p>\n

<\/em>COLA Web Editor<\/em><\/a> – You will be able to add and change Faculty, Staff, Graduate Students, News, Events  information here  if you choose to utilize these functionalities.<\/p>\n

<\/em>la-web-support@utlists.utexas.edu<\/a><\/em><\/strong>– If you require help in the future, use this team e-mail help request address, your help request will reach all of us, we’re happy to help! <\/p>\n

<\/em>Photo ID Submission<\/em><\/a> – Here you can submit photo IDs for affiliates (staff, faculty, grad students) of British Studies to be uploaded to the website. Please observe the image guidelines.<\/p>\n

It was nice meeting with you today. I hope we were able to assist you, and please don’t hesitate to reach out if you need any help.<\/p>\n

Sincerely,
\nName of STA<\/strong><\/em><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

HARVEST Design: CoLA Tasks, Cascade Web-Updates https:\/\/laitsonlinecourses.harvestapp.com\/ CLIENT COMMUNICATION: ALWAYS cc: la-web-support-request@utlists.utexas.edu  CASCADE (Content manged site interface): http:\/\/cms.la.utexas.edu\/ WEB EDITOR (Database) https:\/\/liberalarts.utexas.edu\/_db\/ HOW TO FIND EIDs https:\/\/utdirect.utexas.edu\/webapps\/eidlisting\/ —Look for existing help documentation to answer the request: COLA HELP GUIDES https:\/\/liberalarts.utexas.edu\/web-admin-help\/index.php or STA KB … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":739,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[227824],"tags":[],"class_list":["post-2493","post","type-post","status-publish","format-standard","hentry","category-cascade"],"_links":{"self":[{"href":"http:\/\/sites.la.utexas.edu\/kb\/wp-json\/wp\/v2\/posts\/2493","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/sites.la.utexas.edu\/kb\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/sites.la.utexas.edu\/kb\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/sites.la.utexas.edu\/kb\/wp-json\/wp\/v2\/users\/739"}],"replies":[{"embeddable":true,"href":"http:\/\/sites.la.utexas.edu\/kb\/wp-json\/wp\/v2\/comments?post=2493"}],"version-history":[{"count":6,"href":"http:\/\/sites.la.utexas.edu\/kb\/wp-json\/wp\/v2\/posts\/2493\/revisions"}],"predecessor-version":[{"id":4646,"href":"http:\/\/sites.la.utexas.edu\/kb\/wp-json\/wp\/v2\/posts\/2493\/revisions\/4646"}],"wp:attachment":[{"href":"http:\/\/sites.la.utexas.edu\/kb\/wp-json\/wp\/v2\/media?parent=2493"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/sites.la.utexas.edu\/kb\/wp-json\/wp\/v2\/categories?post=2493"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/sites.la.utexas.edu\/kb\/wp-json\/wp\/v2\/tags?post=2493"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}