{"id":4759,"date":"2020-09-29T19:03:06","date_gmt":"2020-09-29T19:03:06","guid":{"rendered":"http:\/\/sites.la.utexas.edu\/kb\/?p=4759"},"modified":"2021-02-01T21:23:29","modified_gmt":"2021-02-01T21:23:29","slug":"cascade-help-request-email-templates","status":"publish","type":"post","link":"http:\/\/sites.la.utexas.edu\/kb\/2020\/09\/29\/cascade-help-request-email-templates\/","title":{"rendered":"Cascade Help Request Email Templates"},"content":{"rendered":"\n

Template for Requests with Existing Documentation<\/h2>\n\n\n\n

Dear [INSERT CLIENT NAME],<\/p>\n\n\n\n

My name is [INSERT YOUR NAME] and I am an STA here at LAITS. I will be providing you assistance with your Cascade help request.<\/p>\n\n\n\n

In order to [INSERT CLIENT REQUEST], please refer to our documentation at this link here: [INSERT COLA HELP GUIDE LINK].<\/p>\n\n\n\n

Additionally, if you would like to find a specific documentation according to your need, please log in to the COLA Web Editor at this link here: https:\/\/webeditor.la.utexas.edu\/<\/a>. Enter a question or key words relating to your question in the Chatbot column under “Need Help?”. The Chatbot will point you to a link which takes you to a page showing detailed instructions on how to accomplish your task.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Please let us know how we can best help you, and your team. Reach out to our Web Support Team via la-web-support-request@utlists.utexas.edu<\/strong><\/a>to ask for Cascade and COLA Web Editor help, I or one of our support team will be happy to assist you.<\/p>\n\n\n\n

Thank you!
[INSERT YOUR NAME]
LAITS STA 2020-2021<\/p>\n\n\n\n

Template for Requests without Existing Documentation<\/h2>\n\n\n\n

Dear [INSERT CLIENT NAME],<\/p>\n\n\n\n

My name is [INSERT YOUR NAME] and I am an STA here at LAITS. I will be providing you assistance with your Cascade help request.<\/p>\n\n\n\n

Below are the step-by-step instructions to accomplish your request.<\/p>\n\n\n\n

  1. [INSERT STEP 1]<\/li>
  2. [INSERT STEP 2]<\/li>
  3. [INSERT STEP 3]<\/li>
  4. [continue inserting steps until done]<\/li><\/ol>\n\n\n\n

    Please let us know how we can best help you, and your team. Reach out to our Web Support Team via la-web-support@utlists.utexas.edu<\/a>to ask for Cascade and COLA Web Editor help, I or one of our support team will be happy to assist you.<\/p>\n\n\n\n

    Thank you!
    [INSERT YOUR NAME]
    LAITS STA 2020-2021<\/p>\n\n\n\n

    ——–<\/p>\n\n\n\n

    General Guidelines on Writing the steps
    <\/strong>For each step, insert annotated screenshots whenever possible. Here are the steps on how to appropriately insert an in-line screenshot.<\/p>\n\n\n\n

    1. Type out your step. 
      \"\"<\/li>
    2. Next to the step you’d like to insert a screenshot, hold Shift + Return. This will enter a new line but will keep the image within the same numbered bullet.<\/li>
    3. Click “Insert Photo”.
      \"\"<\/li>
    4. Choose the screenshot you’d like to include. Be sure that the images are well-annotated (in red) with boxes, arrows, and \/ or text. Below is an example of an annotated screenshot.
      \"\"
      Your step should look something like this.
      \"\"<\/li><\/ol>\n\n\n\n

      <\/p>\n","protected":false},"excerpt":{"rendered":"

      Template for Requests with Existing Documentation Dear [INSERT CLIENT NAME], My name is [INSERT YOUR NAME] and I am an STA here at LAITS. I will be providing you assistance with your Cascade help request. In order to [INSERT CLIENT … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":744,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[227824,1],"tags":[],"class_list":["post-4759","post","type-post","status-publish","format-standard","hentry","category-cascade","category-uncategorized"],"_links":{"self":[{"href":"http:\/\/sites.la.utexas.edu\/kb\/wp-json\/wp\/v2\/posts\/4759","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/sites.la.utexas.edu\/kb\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/sites.la.utexas.edu\/kb\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/sites.la.utexas.edu\/kb\/wp-json\/wp\/v2\/users\/744"}],"replies":[{"embeddable":true,"href":"http:\/\/sites.la.utexas.edu\/kb\/wp-json\/wp\/v2\/comments?post=4759"}],"version-history":[{"count":2,"href":"http:\/\/sites.la.utexas.edu\/kb\/wp-json\/wp\/v2\/posts\/4759\/revisions"}],"predecessor-version":[{"id":5810,"href":"http:\/\/sites.la.utexas.edu\/kb\/wp-json\/wp\/v2\/posts\/4759\/revisions\/5810"}],"wp:attachment":[{"href":"http:\/\/sites.la.utexas.edu\/kb\/wp-json\/wp\/v2\/media?parent=4759"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/sites.la.utexas.edu\/kb\/wp-json\/wp\/v2\/categories?post=4759"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/sites.la.utexas.edu\/kb\/wp-json\/wp\/v2\/tags?post=4759"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}