Students: FAQ How to use it

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How to view an Echo recording

Watch a video tutorial on how to view Echo recordings.

Submit a Request for Help

How do I access the recordings?
Once the recording is available for viewing, it will appear in the EchoCenter within the Blackboard page for your course. To access the EchoCenter for a specific course, first click on the course under My Courses. Then, click on the link labeled EchoCenter in the browser’s left toolbar. To view a recording, click on the tab for the class day you would like to review under the Course Echoes section of the EchoCenter. Provided you have the Flash plug-in installed, the recording player will launch and you will just need to select which version of the recording you would like to view. If you do not have Flash installed on your computer, you can download a free plug-in here.
Why is there no video of the professor in the lecture captures?
This is due to legal and technical reasons. Legally, students have a right to some form of privacy in a classroom. However the exact extent of this right has not been fully defined. Since a video recording system might inadvertently record students, we will wait until a right of classroom privacy is better defined before we consider adding cameras to classrooms. Technically, for cameras to record well in a classroom, additional lighting would need to be added, the camera would need the ability to automatically track the professor as she moves around the room and, in some rooms, space would need to be created to house the camera. The addition of video to the lecture capture presentations would also increase the network bandwidth needed to view the recordings and possibly increase the amount of time it takes for students to view them.  Further, since our current trial of lecture capture recording coincides with a period of tight budgets at the University, money is not presently available to add cameras.
Why can I not hear questions from the audience?
This is due to legal and technical reasons.  Legally, students have a right to some form of privacy in a classroom. However the exact extent of this right has not been fully defined. Since an audience recording system might inadvertently record students, we will wait until a right of classroom privacy is better defined before we consider adding microphones to classrooms.  Technically, the placement of multiple microphones in a room to record the audience requires a sizable quantity of costly gear.  Since our current trial of lecture capture recording coincides with a period of tight budgets at the University, money is not presently available to add this gear.
Am I able to view the lecture capture recordings on my iPad, iPhone, or other smartphone?
Yes. With the recent update to Echo version 5, mobile devices and tablets are now able to access Echo recordings. However, the quality of the recording may vary depending on which device is being used to access the recording, as well as the speed of the device’s internet connection.
Why does the recording of items projected on the classroom screen seem jumpy?
We have set the frame rate of the lecture capture to between 5 and 12 frames per second, slow enough for the eye to detect some transitions.  By comparison, television operates at roughly 30 frames per second. The choice of a lower frame rate allows us to keep the file size of the recordings small for easy viewing while still maintaining sufficient quality for the recordings to be useful.
Why must I watch the recordings online / why can’t I download the lecture capture recordings?
Each instructor decides whether to allow downloading of recordings. Reasons for restricting downloads are various but frequently include copyright concerns.
My professor teaches past the bell, why is this not recorded?
The Echo360 lecture capture system is pre-scheduled to record via the standard definition of UT class times. In addition, a number of academic departments on campus are making a concerted effort to end class at the scheduled time and have instructed us to not allow recordings go past this set time.
Why do I get a security certificate warning whenever I go to view the lecture capture recordings?
Some browsers or operating systems encounter an issue with the server security certificate provided by echo360. Normally this only happens during the first viewing of an echo360 recording. However, in some instances, users will be presented with a security certificate warning every time they access recordings. Users will need to click “continue to this website” whenever they are presented with this warning.
What do I do if I receive a “Do you want to view only the webpage content that was delivered securely?” message?
You should select “cancel” to view the recording. If you select yes or close the box, your browser will prevent you from viewing the lecture capture recording.
When will a lecture capture recording become available via Blackboard?
Each instructor decides when lecture capture recordings become available through Blackboard. Some instructors may delay the release of the recordings until a specific date (for example, the week before an exam) while other instructors may choose to make the recordings available as soon as technically possible (roughly 3 hours after the end of class).
Why do I have to login via UTEID to watch the lecture captures?
Due to copyright issues, all students must be verified to gain access to the captures.
Why do I get a “User Name and/or Password is incorrect” error when I enter my correct UT EID information?
UT policy restricts EID information for new students to UT Austin (both freshman and transfer students) till the twelfth class day. This restriction is set at a level that prevents the lecture capture system from verifying that you are allowed to view the recordings. Starting on the thirteenth class day, your EID information will be accessible by the lecture capture system and, provided you are enrolled in the class, you will be able to view the recordings. If you are not a new student to UT Austin or if it is after the thirteenth class day and you are experiencing this error, then you should check to see if your EID information is fully restricted (http://registrar.utexas.edu/students/records/restrictmyinfo/). If you have maximum restrictions applied then the lecture capture system will not be able to verify that you are allowed to view the recording. Please note that it can take up to 48 hours for changes in your restriction levels to take effect.
Browser will not display EchoCenter
Due to a security issue, some browsers will not display the EchoCenter nor will they provide an error message with significant information about this issue. Firefox 22 and Safari do not appear to be affected by this issue. Here is are work arounds for other browsers:
– Firefox 24 – Click “Disable Protection on this Page” button to load in address bar
– Chrome 30.0.1599.69 – Click “Load Unsafe Script” button to load in address bar
– IE10 (10.0.10) – Click “Allow All Content” button to load at bottom of page
How can I report an issue with playback?
If after reading this FAQ you still have an issue with playback of the lecture capture recording, you can submit a request for help. Please note, since this is a trial of the lecture capture system, support is available only during regular business hours (8a-5p M-F, excluding official UT holidays).  Please note also that this support page addresses only issues related to playback of the recordings. You should address any questions or concerns about the content of recordings to your instructor.

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