URLS TO HELP STAs with la-web-support help requests

Design: CoLA Tasks, Cascade Web-Updates

ALWAYS cc: la-web-support-request@utlists.utexas.edu 

(Content manged site interface): http://cms.la.utexas.edu/

Look for existing help documentation to answer the request:


–Ask on slack https://app.slack.com/client/T04GCFCNF/CPBKRH75L
with “@”Tim if you cannot reach a help solution w/in 15 min of trying

—AND If there is no documentation, add finalized how-to’s  after drafting the how-to on your BC la-web-support to-do.

Follow up Email Template after Walking Client Through Cascade and Web Editor:

Dear Title of position and Last Name,

Today we met to discuss proposed changes to the Name of Site, which involves use of both Cascade and COLA Web Editor. We informed you when to use Cascade (editing any pages/page content) versus the COLA Web Editor (editing faculty and staff or their information or news and events). Here are some helpful links:

Cascade – Here you can edit British studies pages and page content, except for content on pages for Faculty, Staff, Graduate Students, News, Events 

COLA Web Editor – You will be able to add and change Faculty, Staff, Graduate Students, News, Events  information here  if you choose to utilize these functionalities.

la-web-support@utlists.utexas.edu– If you require help in the future, use this team e-mail help request address, your help request will reach all of us, we’re happy to help! 

Photo ID Submission – Here you can submit photo IDs for affiliates (staff, faculty, grad students) of British Studies to be uploaded to the website. Please observe the image guidelines.

It was nice meeting with you today. I hope we were able to assist you, and please don’t hesitate to reach out if you need any help.

Name of STA

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