Template for Requests with Existing Documentation
Dear [INSERT CLIENT NAME],
My name is [INSERT YOUR NAME] and I am an STA here at LAITS. I will be providing you assistance with your Cascade help request.
In order to [INSERT CLIENT REQUEST], please refer to our documentation at this link here: [INSERT COLA HELP GUIDE LINK].
Additionally, if you would like to find a specific documentation according to your need, please log in to the COLA Web Editor at this link here: https://webeditor.la.utexas.edu/. Enter a question or key words relating to your question in the Chatbot column under “Need Help?”. The Chatbot will point you to a link which takes you to a page showing detailed instructions on how to accomplish your task.
![](https://sites.la.utexas.edu/kb/files/2020/09/Screen-Shot-2020-09-21-at-4.53.03-PM-1024x535.png)
Please let us know how we can best help you, and your team. Reach out to our Web Support Team via la-web-support-request@utlists.utexas.eduto ask for Cascade and COLA Web Editor help, I or one of our support team will be happy to assist you.
Thank you!
[INSERT YOUR NAME]
LAITS STA 2020-2021
Template for Requests without Existing Documentation
Dear [INSERT CLIENT NAME],
My name is [INSERT YOUR NAME] and I am an STA here at LAITS. I will be providing you assistance with your Cascade help request.
Below are the step-by-step instructions to accomplish your request.
- [INSERT STEP 1]
- [INSERT STEP 2]
- [INSERT STEP 3]
- [continue inserting steps until done]
Please let us know how we can best help you, and your team. Reach out to our Web Support Team via la-web-support@utlists.utexas.eduto ask for Cascade and COLA Web Editor help, I or one of our support team will be happy to assist you.
Thank you!
[INSERT YOUR NAME]
LAITS STA 2020-2021
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General Guidelines on Writing the steps
For each step, insert annotated screenshots whenever possible. Here are the steps on how to appropriately insert an in-line screenshot.
- Type out your step.
- Next to the step you’d like to insert a screenshot, hold Shift + Return. This will enter a new line but will keep the image within the same numbered bullet.
- Click “Insert Photo”.
- Choose the screenshot you’d like to include. Be sure that the images are well-annotated (in red) with boxes, arrows, and / or text. Below is an example of an annotated screenshot.
Your step should look something like this.