Category Archives: Client Communication and Intake
Photo ID Email Templates
Below is a list of email templates for common situations when processing photo IDs. Remember to always CC Suloni and Valerie. HOW TO ADDRESS CLIENTS: If faculty: “Dear Dr. Insert Name Here” if they have a PhD/MD/doctorate degree “Dear Professor … Continue reading
How to Create Annotated Mock-Ups
An important part of the work we do here at LAITS involves collaborating with clients; fulfilling their requests, helping guide them through the process of development and the limits of the mediums you are trained in. As you work through … Continue reading
How to Process a Cascade Help Request and Train the Chatbot
As STAs, we have all completed our Cascade and Web Editor training, but staff and faculty members do not have those formal training. So, when staff and faculty members have questions while editing their sites, they would submit a help … Continue reading
Basic Training: Project Time Estimates
When do I need a Project Time Estimate? Hello STA! At some point, you may be asked to estimate the number of hours you think you will spend on a “Service Center Project” before starting actual work. Service Center Projects … Continue reading
Basics of Client-Based Project Communication
Client-based projects are a very common thing you will face working as a Student Technology Assistant for LAITS. Therefore, it must be emphasized that for every one of those projects you get assigned to, maintaining proper communication with the client … Continue reading
Project Estimation: Scanning
This is an instructional guide on how to properly and accurately itemize and calculate the total time it would take to scan materials related to photos, documents, slides, and negative/positive films. This process will present clients with a break down … Continue reading
Preparing an Approved Graphic in Different File Formats
This training will cover how to professionally deliver a final graphic design to the client, which includes how to create a style guide, how to export in different file formats, and how to package all files in a professional manner. … Continue reading
University Blog Service (UBS) – sites.utexas.edu
Hello XXXXXX, There is a free solution provided by Central IT Services. I found the following information on this page: http://sites.utexas.edu/ University Blog Service – University of Texas at Austin sites.utexas.edu The University Blog Service (UBS) is a managed WordPress … Continue reading
Faculty Profile Guide
STAs help faculty members update their profiles on the COLA website. When assisting professors, it’s very important that STAs have a good grasp on the importance of these profiles and are articulate when explaining to professors why they should work … Continue reading
Client Communication: From Good to Great
Here is what we would like to see you communicate to a client. Succinctly – state your purpose of communication and, if necessary, how you became involved Every email – provide a way to see the work quickly (link, attachment, image, complete … Continue reading
Footprints: Quick Notes – Access: Cascade & COLA DB
Access: Cascade & COLA DB XXXXXXXX, Please provide the following with access to Cascade Server Content Management System and COLA Database. When completed, send out an email to the individual and the client contact. thanks! Cascade CMS https://cms.la.utexas.edu COLA DB http://www.utexas.edu/cola/_db I. … Continue reading
Cascade and Cola Web Editor Account Set Up – Email Template
New Template: Email Subject: [ _insert site title_ ] New Account Created: Cascade CMS & Cola Web Editor Hello [Name], You’ve been given access to edit [_insert site title_] web pages in both Cascade CMS and the COLA Web Editor. __________________________________________________ … Continue reading