Email Template: Photo ID Too Small/Low Res, Resubmission Needed

Dear (Client’s Name),

My name is _______, and I am contacting you from the LAITS office regarding your COLA ID processing. We have noticed that the photo you submitted is too small, and therefore is too low of a resolution to be uploaded onto the UT Website.

Please use the online submission form to resubmit a bigger, higher resolution photo:

We will get your new photo processed as quickly as we can and send you a confirmation email—thank you for your patience.


(Your Name)

Student Technology Assistant 2018-2019

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