Support Request

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If your class was taught online using Zoom and not in a classroom, the recording will not appear in Lectures Online. You should look in the Zoom or Panopto folder within Canvas to find the recording.

Please describe the issue you are having (please be as detailed as possible) (required)

Have you ever been able to watch a lecture capture for your class on the computer currently having this issue?

Have you checked the FAQ to see if you issue is mentioned in it?

What Operating System are you running on this machine? (example - Windows 11, Apple OS X 13.6.3)

What web browsers have you used to access the recordings? (example - Safari 17.2, Firefox 121.0.1)

Have you tried quitting and restarting your browser and/or clearing your browser's cache? (This solves most issues.)