On this website, students can find answers to the most common issues related to Echo360 as well as system requirements but what might be most useful part of this site for them is likely the information provided under the tab labeled “Known issues with recordings.” This is where they can locate a list of issues with any of the captured recordings for their class. Most of these problems are due to issues with the in room microphone (such as dead batteries). This knowledge should help decrease the amount of frustration students might feel the night before a test when they cannot hear the audio from a presentation. If their problem is not answered in the FAQ or listed under the “Know issues” tab, they can also submit a help request via this site.
The “Professors” section gives a detailed description of how the Echo360 Lecture Capture system works as well as explains what is required of a professor to use the system. It also provides professors with the results gathered from the Center for Teaching & Learning’s end of the semester survey of students and professors. This website will likely not answer all of the questions a professor might have regarding lecture capture, but our hope is that it acts as a start to the campus wide conversation about how to equip classrooms with capture technology, and how the resulting content will be used, while also providing feedback from other professors on their experience using Echo360.
For those in the technology and administrative word, the “IT” tab gives a detailed explanation on why LAITS went with Echo360 for our trial as well as more technical information on the setup of the system from classroom to server to end user. Included under this tab is a very detailed breakdown of the 2011 Spring student survey results broken out by gender, school year, expected grade in course, current GPA and major.